Shipping policy
How Long Does Delivery Take?
Our shipping times are typically 3–7 business days, which include two stages:
1. Processing Time: Within 24 Hours
This includes order confirmation, any necessary adjustments, quality inspections, and packaging.
2. Delivery Time: 2–5 Business Days
Delivery times may vary depending on your location, shipping carrier, and other factors outside of our control. This timeframe covers the period from when your order leaves our fulfillment facility until it arrives at your delivery address.
Please note that shipping estimates are not guaranteed, and unexpected delays may occur.
Third-Party Shipping Services & Customs
Serene Herbs currently ships within the United States only. However, we understand that some customers may choose to use third-party shipping facilities, freight forwarders, or package forwarding services to have their orders delivered internationally.
Customers who choose to use these services do so at their own discretion and are responsible for ensuring their shipments comply with the customs regulations and import requirements of the destination country.
Once an order has been successfully delivered to the U.S. shipping address provided at checkout, including a third-party shipping facility, Serene Herbs is not responsible for any subsequent shipping delays, lost or damaged packages, customs holds, confiscations, or rejected shipments.
This includes shipments delayed or rejected by customs due to missing or insufficient documentation, restricted ingredients, unpaid duties or taxes, or other import requirements.
Orders affected by these circumstances are not eligible for refunds or replacements from Serene Herbs, except where required by applicable law or where the issue is the result of an error on our part. We encourage customers using third-party shipping services to verify their destination country's import requirements before placing an order.
How Can I Track My Order?
You can track your order at any time using either of the following options:
1. Sign Into Your Account: Click the person icon in the top right corner of our website to sign into your account and view your order details and tracking information..
2. Check Your Email: Search your inbox for an email with the subject line "A shipment from order". This email contains your shipping confirmation and tracking information so you can follow your package's journey..
If you're having trouble locating your tracking information or have any questions about your shipment, please reach out to our customer support team. We're always happy to help!